Leading Internal Customer Service Excellence: Creating WOW Moments

Price: $199 + applicable taxes

If your team is working with external customers, then you expect nothing but the highest level of service from them. But, how are they when it comes to working with other departments inside your organization? Do they deliver the same top-shelf level of service internally?

Unreturned calls, no response to emails, and slow follow-up are all behaviors of poor service – and are not acceptable even when dealing with those in your office. In this dynamic, 60-minute event we’ll show managers and supervisors how to lead their teams in delivering exceptional internal customer service. You’ll discover:
  • Keys to communcating this importance of internal customer service
  • How delivering top-notch internal service improves company performance
  • Identify opportunities to create a WOW for your colleagues
  • Tools and techniques to foster employee collaboration in your department

Program Highlights

Impact of Internal ‘Customer’ Service: Leading Your Team to Success

  • Tools to turn your front-line staff into a top-notch service team
  • How to make service excellence part of your team’s everyday operations
  • Ways to build a consistent customer experience to improve your image & brand

Nuts & Bolts of Internal Service: How to Deliver Consistent Excellent Service

  • How to see situations through the “lens of the customer”
  • Tips to create a physical environment that “speaks” service
  • Ways to turn service points of contact into “wow” moments

Strategies to Maximize the Employee Experience & Build Relationships

  • Keys to make it easy to do business with different people/personalities
  • Effective listening skills each team member needs
  • Communication techniques that keep other departments smiling

Live Question & Answer Session - Have your questions answered by the expert!

About the Speaker

Teri Yanovitch is a leading expert on customer service and the customer experience.

  • Previously as a keynote speaker with the Disney Institute, she shared their exemplary practices of customer service with organizations world-wide. For more than a decade, she facilitated cultural change as an executive with the company that revolutionized total quality management, Philip Crosby Associates. She began her career with the leader of customer service in the rental car industry, Hertz Corporation, as a regional trainer.
  • In 1991, Teri began her own firm, T.A.Yanovitch, Inc. to share her combined experience and knowledge of how to offer a customer experience that delights and differentiates one from the competition.
  • Her highly acclaimed book Unleashing Excellence – The Complete Guide to Ultimate Customer Service serves as a guidebook to leaders of organizations that are looking to create a culture of service excellence.

Program Benefits

Join us to learn effective techniques and practices to lead your team in providing excellent service to the internal departments you support. Those inside your company deserve the same level of excellence as your external customers.

SHRM Credits

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Premier Learning Solutions is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®. This program is valid for 1 PDCs for the SHRM-CP® or SHRM-SCP®. For more information about certification or recertification, please visit www.shrmcertification.org.

HRCI Credits

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This program has been approved for 1 (HR (General)) recertification credit hour toward aPHRTM, aPHRiTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification through the HR Certification Institute. Learn more at hrci.org

Purchase this On-Demand Workshop

Leading Internal Customer Service Excellence: Creating WOW Moments

On-Demand
$199 + applicable taxes
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For the live training(s) you've selected:
You will receive access to the live event(s) which includes a copy of the speaker's presentation, real-time training with our expert instructor, and an interactive question & answer period. Two to three business days after each live training concludes, an email is sent to registrants which contains a link for unlimited access to the on-demand recording you can revisit & review.
For the on-demand training(s) you've selected:
You'll receive a link to access the recording(s) in your order confirmation email. On-demand recordings also include a copy of the speaker's presentation and the ability to submit your questions to the expert, for up to 7 days after viewing.
3 Workshop
Bundle
$300 + applicable taxes
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Take advantage of our three workshop bundle to enhance your learning beyond the training you initially selected. Our workshop bundle allows you to select three workshops (Live or On-Demand) at a discounted price.
For the live training(s) you've selected:
You will receive access to the live event(s) which includes a copy of the speaker's presentation, real-time training with our expert instructor, and an interactive question & answer period. Two to three business days after each live training concludes, an email is sent to registrants which contains a link for unlimited access to the on-demand recording you can revisit & review.
For the on-demand training(s) you've selected:
You'll receive a link to access the recording(s) in your order confirmation email. On-demand recordings also include a copy of the speaker's presentation and the ability to submit your questions to the expert, for up to 7 days after viewing.
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