Dealing with Difficult Situations & Conversations: Transform Fear into Opportunities
Summary
Even the most seasoned managers can find it intimidating to delve into the heart of uncomfortable situations. However, sidestepping them may lead to deteriorating morale, which, in turn, paves the way for bigger challenges.
In fact, embracing these vital interactions is what propels teams towards greater innovation, while promoting a culture of transparency, honesty, and understanding.
We invite you to join our 60-minute transformative program, where you will discover:
- Strategies for channeling discussions towards problem-solving rather than finger-pointing
- The refined skill of addressing issues head-on with professionalism & empathy
- Keys to responding without defensiveness when faced with confrontation
- Tactics for discerning which issues merit confrontation & which do not
- How to navigate through conflicts while nurturing positive relationships
- Ways to prevent disagreements from morphing into heated disputes
Program Highlights
Master the Art of Constructive Confrontation
- Solution-centered approaches for responding to bad behaviors
- How to offer critique without denting egos: The dos & don’ts
- A strategic framework for identifying which issues warrant confrontation
- Proven methods for navigating conflicts that involve power dynamics & cultural differences
Elevate Your Conversational Skills & Foster a Culture of Open Communication
- Techniques to regulate emotions & maintain composure in heated moments
- Ways to define clear objectives for nearly every conversation you conduct
- Effective follow-up strategies to amend negative behavior & reinforce positive changes
- Halt the spread of gossip & negativity: Tactics to mitigate potential backlash
Live Q&A Session: Have your specific questions & unique challenges addressed by the expert!
About the Speaker
Michelle Coussens, Business Strategist, Plan B Consulting
- Michelle Coussens is a frequently sought-after speaker and business strategist for numerous types of organizations on a wide range of topics related to the workplace, including but not limited to talent management, business strategy, and operational effectiveness.
- She is a resourceful, resilient, and relentless business professional with demonstrated success in building new programs, driving short-term efficiencies, and improving long-term effectiveness all through innovation, rigor, and courageous leadership.
- She has direct experience with a variety of industries, as well as in consulting, education, and not-for-profit organizations.
- With consistently high participant ratings, her webinars, seminars, and speaking engagements bring practical value to businesses of every size and type.
Program Benefits
We will arm you with a toolkit of strategies and communication techniques tailor-made for any challenging situation you might encounter.
Join us and walk away with increased confidence, ready to tackle issues head-on with a constructive mindset.
If you'd like this program customized for your organization, call us at 1-800-964-6033.
We're certain we can fulfill your training needs, while making it fit in your budget!
SHRM Credits
Premier Learning Solutions is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®. This program is valid for 1 PDCs for the SHRM-CP® or SHRM-SCP®. For more information about certification or recertification, please visit www.shrmcertification.org.
HRCI Credits
This program has been approved for 1 (HR (General)) recertification credit hour toward aPHRTM, aPHRiTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification through the HR Certification Institute. Learn more at hrci.org
Purchase this On-Demand Workshop
Dealing with Difficult Situations & Conversations: Transform Fear into Opportunities
$199 + applicable taxes
You will receive access to the live event(s) which includes a copy of the speaker's presentation, real-time training with our expert instructor, and an interactive question & answer period. Two to three business days after each live training concludes, an email is sent to registrants which contains a link for unlimited access to the on-demand recording you can revisit & review.
You'll receive a link to access the recording(s) in your order confirmation email. On-demand recordings also include a copy of the speaker's presentation and the ability to submit your questions to the expert, for up to 7 days after viewing.
$300 + applicable taxes
You will receive access to the live event(s) which includes a copy of the speaker's presentation, real-time training with our expert instructor, and an interactive question & answer period. Two to three business days after each live training concludes, an email is sent to registrants which contains a link for unlimited access to the on-demand recording you can revisit & review.
You'll receive a link to access the recording(s) in your order confirmation email. On-demand recordings also include a copy of the speaker's presentation and the ability to submit your questions to the expert, for up to 7 days after viewing.
$499 + applicable taxes
You will receive access to the live event(s) which includes a copy of the speaker's presentation, real-time training with our expert instructor, and an interactive question & answer period. Two to three business days after each live training concludes, an email is sent to registrants which contains a link for unlimited access to the on-demand recording you can revisit & review.
You'll receive access to our full library of on-demand trainings along with the speaker's presentation and handouts for each event.
$899 + applicable taxes
You will receive access to the live event(s) which includes a copy of the speaker's presentation, real-time training with our expert instructor, and an interactive question & answer period. Two to three business days after each live training concludes, an email is sent to registrants which contains a link for unlimited access to the on-demand recording you can revisit & review.
You'll receive access to our full library of on-demand trainings along with the speaker's presentation and handouts for each event.
Guaranteed to be Good
All training experiences include a 7-day 100% money-back guarantee.
Full-Team Pass
Simply share the invite link with your team so you can learn and grow together!
Yours Forever
The event recording and materials are yours to rewatch and share as you choose.
