Communication Dos & Don'ts Every Leader Needs to Know
Summary
Assertiveness and determination are common characteristics of today's greatest leaders. However, it's not uncommon for managers to hesitate when it comes to expressing greater expectations from their employees or demanding necessary resources, due to concerns about appearing too direct or aggressive.
Join us for this 60-minute program, where you will discover the following and walk away equipped to communicate more effectively:
- The importance of assertiveness & projecting confidence for maximum impact
- Keys to engaging & convincing others to be passionate about your ideas
- Powerful words every leader should use & which ones to avoid
- Techniques for tackling tough situations & disarming conflict
- How to provide feedback & handle criticism professionally
- BONUS: All registrants will receive the following additional handouts:
- A Post-Workshop Knowledge Review Quiz - Put your knowledge to the test and reinforce your understanding!
- A Post-Workshop Action Plan Framework – Transform your key takeaways from insights to action!
Program Highlights
Assertive vs Aggressive Communication: Strategies for Success
- Clear examples of aggressive, assertive & weak behavior
- Techniques to foster the confidence to communicate assertively
- How to strike a balance between "overly aggressive" & "excessively lenient"
Top Notch Communication Tools: What to Say & When to Say it
- Influential phrases that every leader should utilize
- Ways to establish a central idea that garners unanimous support
- Strategies for transforming your message into a catalyst for action
Handle Conflict, Criticism & Difficult Situations with Composure
- Critical skills that instantly diffuse conflict & confrontations
- Tactics for handling or providing criticism with poise & professionalism
- Crucial elements for building rapport with even the most challenging team members
Question and Answer Session - Your specific questions & unique challenges will be addressed!
About the Speaker
Michelle Coussens, Business Strategist, Plan B Consulting
Michelle Coussens is a frequently sought-after speaker and business strategist for numerous types of organizations on a wide range of topics related to the workplace, including but not limited to talent management, business strategy, and operational effectiveness.
- She is a resourceful, resilient, and relentless business professional with demonstrated success in building new programs, driving short-term efficiencies, and improving long-term effectiveness all through innovation, rigor, and courageous leadership.
- She has direct experience with a variety of industries, as well as in consulting, education, and not-for-profit organizations.
- With consistently high participant ratings, her webinars, seminars, and speaking engagements bring practical value to businesses of every size and type.
Program Benefits
In our 60-minute program you’ll discover how to enhance your communication skills, to become more confident, credible, and assertive.
If you'd like this program customized for your organization, call us at 1-800-964-6033.
We're certain we can fulfill your training needs, while making it fit in your budget!
SHRM Credits
Premier Learning Solutions is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®. This program is valid for 1 PDCs for the SHRM-CP® or SHRM-SCP®. For more information about certification or recertification, please visit www.shrmcertification.org.
HRCI Credits
This program has been approved for 1 (HR (General)) recertification credit hour toward aPHRTM, aPHRiTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification through the HR Certification Institute. Learn more at hrci.org
Purchase this On-Demand Workshop
Communication Dos & Don'ts Every Leader Needs to Know
$199 + applicable taxes
You will receive access to the live event(s) which includes a copy of the speaker's presentation, real-time training with our expert instructor, and an interactive question & answer period. Two to three business days after each live training concludes, an email is sent to registrants which contains a link for unlimited access to the on-demand recording you can revisit & review.
You'll receive a link to access the recording(s) in your order confirmation email. On-demand recordings also include a copy of the speaker's presentation and the ability to submit your questions to the expert, for up to 7 days after viewing.
$300 + applicable taxes
You will receive access to the live event(s) which includes a copy of the speaker's presentation, real-time training with our expert instructor, and an interactive question & answer period. Two to three business days after each live training concludes, an email is sent to registrants which contains a link for unlimited access to the on-demand recording you can revisit & review.
You'll receive a link to access the recording(s) in your order confirmation email. On-demand recordings also include a copy of the speaker's presentation and the ability to submit your questions to the expert, for up to 7 days after viewing.
$499 + applicable taxes
You will receive access to the live event(s) which includes a copy of the speaker's presentation, real-time training with our expert instructor, and an interactive question & answer period. Two to three business days after each live training concludes, an email is sent to registrants which contains a link for unlimited access to the on-demand recording you can revisit & review.
You'll receive access to our full library of on-demand trainings along with the speaker's presentation and handouts for each event.
$899 + applicable taxes
You will receive access to the live event(s) which includes a copy of the speaker's presentation, real-time training with our expert instructor, and an interactive question & answer period. Two to three business days after each live training concludes, an email is sent to registrants which contains a link for unlimited access to the on-demand recording you can revisit & review.
You'll receive access to our full library of on-demand trainings along with the speaker's presentation and handouts for each event.
Guaranteed to be Good
All training experiences include a 7-day 100% money-back guarantee.
Full-Team Pass
Simply share the invite link with your team so you can learn and grow together!
Yours Forever
The event recording and materials are yours to rewatch and share as you choose.
